Cancellation policies:

"Cancellation" includes full and/or partial modifications of scheduled services. For example, if you modify your original booking from two weeks to one, the week you subtract from the booking will be considered a cancellation.

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As a courtesy, I send confirmation texts for all services and dates booked, as well as reminders, invoices and receipts for upcoming services and dates as they near. 

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For all services:

If canceled less than 24 hours in advance, payment is non refundable.

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Cancellations on a holiday, holiday week, holiday weekend or other high demand date or week will result in the loss of deposit/payment as there are no refunds for services that are reserved on or during high demand or holiday dates.

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For all routine & recurring 30 min to one hour walks and drop in visits:

• Please try to give a 48 hour cancellation notice as I reserve each specific time frame for you and allow for driving time as well.

•30% of each visit is required to book and hold dates, then the balance is due the day before booked visit. 

•30% deposit is required to book visits for the month, then there are two options to pay the balance:

1. Weekly balance is due by the day before the weekly visits start. Or:

2. Monthly balance is due by the day before the first visit starts for the month. 

•30% deposit is non refundable, if canceled less than 35 days. If canceled prior to 35 days then a credit will be held for future use towards a new booking, good for up to one year. 

•Daily visits:
If canceled 48 hrs or more then a credit is held for future use towards a new booking, good for up to one year.  

For extended three hour visits (when you are away):

• Please give one month notice as I only schedule one dog or family for these visits at a time.

• For more than one month notice, I will hold a credit for you for future use to use towards a new booking.

• If I am informed of a cancellation with less than one month notice, your 30% deposit fee becomes non-refundable. 

• If I am informed of a cancellation with less than one week notice, 50% of balance paid is held for a credit for your future use towards a new booking and 50% is non refundable and will not be returned to you.

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* If canceled less than 24 hours in advance, your payment is non refundable as this time slot has been reserved and held specifically for you. 

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All credits expire one year from the original booking date.

Thank you for your understanding and continued support of my small business.

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Once you have read the Cancellation Policies above, please proceed to the Policy Signature page.

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