Cancellation policies:

"Cancellation" includes full and/or partial modifications of scheduled services. For example, if you modify your original booking from two weeks to one, the week you subtract from the booking will be considered a cancellation.

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As a courtesy, I send confirmation texts for all services and dates booked, as well as reminders, invoices and receipts for upcoming services and dates as they near. 

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If you have to cancel:

There are no refunds for cancelled visits. However, you may reschedule services at the time of cancellation when sufficient notice is provided.

For cancellations made with more than 48 hours’ notice, bookings may be rescheduled without penalty, provided the new visit is scheduled within 24 hours of the cancellation notice. This allows you to retain the value of your deposit or booking fee.

Cancellations made with less than 48 hours’ notice of scheduled services are not eligible for rescheduling, as this timeframe does not allow me the opportunity to fill the reserved appointment slot.

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Safety and Communication:

As your trusted pet sitter, I take your pet’s safety and well-being very seriously—especially during inclement weather. To ensure I can reach your home and care for your pets safely, please make sure to clear driveways and walkways of snow, ice, or debris before my visits. This will help prevent accidents and allow me to provide the best care possible.

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Please note that if I am unable to safely access your home due to unmaintained driveways or sidewalks, I will not be able to offer refunds for missed visits. I also recommend having an emergency backup plan in place for pet care in case extreme weather or unforeseen circumstances prevent me from reaching your pets.

If you have booked me to care for your pet(s) while you are away from your home overnight for any length of time, I ask that you kindly communicate your safe return to me once you are home again. This is to ensure that your pet(s) are not left unattended inadvertently due to a travel delay or other emergency situation. If I have received no communication of your safe return, I will schedule and charge for an additional visit to check in on and care for your pet(s). 

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Thank you for your understanding and continued support of my small business.

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Once you have read the Cancellation Policies above, please proceed to the Policy Signature page.

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