Frequently Asked Questions

Please send us a message using the Contact page (https://susanmorin1001.wixsite.com/susanspamperedpets/contact)on our website. You will receive a response within 24 hours (unless we are closed). When we reach out to you, our goal will be to schedule a meet and greet. Prior to the meet and greet, you will need to fill out intake paperwork and go over all care, routine and schedule needs in order to book services for your pets.

Our basic pet sitting, pet care and pet boarding service fees are as follows: *additional puppy fee if under one year old and not potty trained, to administer medications, or for heavy clean-up/additional requested tasks

Our primary service area is Naugatuck, CT. However, we do provide pet care services in the following areas: Waterbury, Watertown, Beacon Falls, Bethany, Cheshire, Middlebury, Oxford, Prospect, Seymour and Oakville; provided the specific location falls within our service radius. If your location is over eight miles outside of our primary service radius, there is a minimal additional travel fee of $4 per service. Please contact us (https://susanmorin1001.wixsite.com/susanspamperedpets/contact)to determine if we are able to provide services to your area and whether there will be any additional travel fees.

Our hours to book visits are: 9am to 5:30pm for any walks or drop-in visits. Any services needed after hours will depend on availability and have $15 after hours visit fee.

There is a $31 fee for the initial meet and greet. This fee is then credited towards future services if booked within the next three months following the meet and greet. If you decide not to book our services within three months, the fee is non-refundable and if the pet client is a dog, a new meet and greet would be needed for future bookings. Should an additional meet and greet be needed, the fee is $31 and is non-refundable. If you have already booked a service and paid a deposit for that booking prior to the first scheduled meet and greet, the meet and greet fee is 100% waived.

Yes, there is an additional $25 fee for holiday service. In addition, on holidays or holiday weekends, 30% deposits are non-refundable. Holidays include New Years Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

At this time we do not offer over overnight pet care in clients homes. We do though provide day visits as needed (up to 4 visits a day) for your pet and "almost overnights."

No, we do not. If your pet is over one year of age and has not been spayed or neutered we unfortunately cannot provide you with services in most cases. You are welcome to contact us (https://susanmorin1001.wixsite.com/susanspamperedpets/contact)to discuss if you feel we should provide an exception, i.e. your pet is an inside-only animal and does not leave the home.

We ensure every visit or walk is allotted 30 full minutes of time with our staff unless otherwise instructed. We promise to spend 30 minutes door to door, meaning we will be in your home with your pet for 30 whole minutes, this allotted window includes the time needed for getting your dog ready for a walk.

When we arrive at your home, we will first walk into the home and let your pet sniff us to become familiar with our scent. We will then let them come to us and approach us on their own terms. If your pet is a dog, we will take them outside for a walk or playtime in the yard. During our visit, we will clean their bowls, give them fresh water, and follow any feeding instructions you have provided. We will also take photos and send text updates during the visit so you can rest assured you will be aware of any issues and can see in real time how your pet is doing! Our goal is to make sure your pet is comfortable and well-cared for while you are away.

All client keys that are kept on file (if you decide to not pick up in between bookings) are stored in a locked safe until I need them again for your next visit/booking. I take much pride in keeping my clients’ homes and personal information safe and secure. After a booking ends, I will always give you the following options: 1. I can arrange a time for you to pick up your key at my home. 2. Keep your keys in my locked safe. 3. I can schedule a time that works for you to drop off to you your home for a $20 fee. Policy prohibits leaving keys inside homes in case of an an emergency resulting in the need for extra visits for your pet, i.e.: flight delays or traffic.

Yes, I do offer that too! Our house sitting services are specifically for clients who do not need pet care but still want the added security of having their home looked after while they are away. I can put a different light on daily if you wish, open and close blinds, retrieve mail/packages, water plants, empty trash and put bins to the curb while you are away. This will give you the added peace of mind that someone is checking on your home and giving it that "lived in" look while you are away.