Payment & Booking Policies
I book eight to twelve months in advance and work alone (with the exception of emergencies when Shawn, my husband, will help me as a back up). Any requested booking dates that are twelve or more months in advance will be put on a "wish list" that I will go over with you as the dates become available for booking.
To secure and book any service dates, I require a 30% deposit of total booking, with the balance due by the day before the service starts. Please pay your deposit promptly as dates are not secured until the deposit is received and I have confirmed receipt.
For deposits I accept Venmo, Cash App, PayPal and Zelle as well as checks and cash.
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All balances for bookings of any type are due the day before the service(s) begin. On weekdays payments are due by 6pm, on weekends, payments are due by 12 noon.
For all new clients:
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I require a meet and greet with your pet(s) in your home and we will go over their care and how you want me to enter your home, etc (I can do a video call or Zoom meeting for cats.)
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All animals in the home need to be accounted and cared for! Even if you have fish in a tank that won't need any care while you are away, it is important that I am aware of all living creatures in the home in case of emergencies or potential distress.
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If you have more than three animals for me to care for while you are away (cats and/or dogs), it will require a 45 minute minimum visit to properly clean for and feed all animals. More then five animals (cats and/or dogs) requires a one hour visit.
I take pride in making sure your dog is safe at all times. That includes not being introduced to other dogs on walks, etc. Dogs can get leash aggressive and protective so I avoid that altogether and do not take any chances both for your dog's safety and my own.
My focus is on your pet's health and having the best possible experience!
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Once you have finished reviewing our Payment & Booking Policies above, please proceed to review our Cancellation Policies page.
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